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Instructions

Telephony Instructions

How to forward your calls to American TeleCenters

If you are using your telephone company's (AT&T's) call forwarding feature...

To forward calls:

  1. Dial 72 plus the # sign
  2. When you hear a second dial tone, dial your call forwarding number
    • If you don't know what this is, call us at 770.531.2999
  3. When our operator answers, you will know that your service is turned on
    • If you should happen to receive a busy signal after step 2, simply repeat steps 1 and 2 immediately. When you hear two short tones followed by a dial tone, your service is turned on automatically. No answer is necessary on the second attempt

If you are using your own internal telephone switch's call forwarding feature...

Contact your switch's manufacturer for instructions specific to your hardware.

How to return your calls to your telephones

If you are using your telephone company's (AT&T's) call forwarding feature...

  1. Dial 73 plus the # sign
  2. When you hear a second dial tone, dial your call forwarding number
    • If you don't know what this is, call us at 770.531.2999
  3. When our operator answers, you will know that your service is turned on
    • If you should happen to receive a busy signal after step 2, simply repeat steps 1 and 2 immediately. When you hear two short tones followed by a dial tone, your service is turned on automatically. No answer is necessary on the second attempt

If you are using your own internal telephone switch's call forwarding feature...

Contact your switch's manufacturer for instructions specific to your hardware.

Voice Mail

How to access your voice mail box

  1. Dial your voice mailbox number
  2. When the greeting begins to play, press 9, interrupting the voice
  3. When prompted, enter your four-digit passcode
    • On new mailboxes, this is the last four digits of your mailbox telephone number
  4. Our system will tell you how many messages you have, signaling that you have successfully logged in

How to listen to your messages

  1. Once you've logged in, press 7 to listen to your messages
  2. To repeat the current message press 1
  3. To advance to the end of the message press 2
  4. To play the previous message again press 4
  5. To rewind a few seconds press *
  6. To fast-forward a few seconds #
  7. After the message ends:
    1. To delete the message, press 3
    2. To keep the message and skip to the next message, press 2
    3. To replay the message press 7
    4. To transfer the message to another American TeleCenters mailbox (optional feature) press 4
  8. When you are finished, press 9 or simply hang up

How to change your passcode

  1. Once you've logged in, press 8 for user options
  2. Press 7 for passcode
  3. Enter your new four-digit passcode and press #
  4. Press 5 to confirm

How to change your voice mail greeting

  1. Once you've logged in, press 8 for user options
  2. Press 4 to change your greeting
  3. Press 2 to record a greeting
  4. Speak your greeting and press any key when you are finished
  5. If you want to re-record your greeting, press 3 and record again
  6. If you are satisfied with your greeting, press 4 to save your greeting